How can we help you?
If you are delighted with your Twelve South product tell 12 friends. If you have a problem or question about your Twelve South product, tell Bridget and we’ll make it right. Drop us a note or give our support team a call during normal business hours, which are 10am – 6pm EST, Monday – Friday, excluding US Holidays.
Email general questions or inquiries to info@twelvesouth.com.
For questions about a Twelve South web order or a question about a Twelve South product, email support@twelvesouth.com.
You can also call us directly at 1-800-858-1276 (10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).
- New Year's Day (January 1st)
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- New Year's Eve (December 31st)
WARNING: Watch out for Twelve South counterfeit goods!
The awesome reviews our customers have given us have unfortunately caught the eye of counterfeiters. Now these devious people are making knockoffs of our products and selling them as original Twelve South items. We’re battling the greedy counterfeit world as best we can, but in the meantime, here are three tips to help you ensure you’re buying a genuine Twelve South product.
1. Buy direct from TwelveSouth.com and you are guaranteed to get 100% authentic, beautifully designed Twelve South accessories, packed with care.
2. Shop our authorized resellers like the Apple Store. Click here for a list of additional authorized resellers, a.k.a. people we trust to sell our products.
3. Avoid auctions sites and online discount sites. We don’t sell to them, so they should not have any of our legitimate products to sell to you.
Why buy the real deal? Twelve South is small company of perfectionists and our products are our babies. Every millimeter, color shade and sliver of silicone matters on the accessories we make. After all, we create accessories for the best computers in the world - Apple. You know they wouldn’t settle for imperfections. Neither should you.
Products purchased directly from Twelve South or through our authorized resellers also include a one-year manufacturers warranty. Counterfeit or knockoff products are not covered by this warranty and are often defective and use lower quality materials.
If you suspect or spot a counterfeit Twelve South product, drop us a note at support@twelvesouth.com.
Important Notice: BookBook not recommended for white MacBooks
Unfortunately, Twelve South can no longer recommend the use of the BookBook case with white colored MacBooks. Long term testing has revealed concerns regarding the white MacBook polycarbonate exterior and the potential for discoloration or staining. This issue does not affect white iPad and iPhone models since they are made from glass and aluminum, which have no effect when in contact with the sueded interior of the BookBook line. If you have any additional questions please contact us at support@twelvesouth.com.