Support

Here at Twelve South, support is a verb.

How can we help you?

If you are delighted with your Twelve South product tell 12 friends! If you have a problem or question about your Twelve South product, tell us and we’ll make it right. First, we suggest you view our extensive list of Support FAQs at the links below.  Didn't find an answer to your question?  Drop us a note or give our support team a call.

View Additional General Support Questions

Learn more about Placing Orders, Shipping, Warranty and Returns. See our general support FAQ's.

Get Your Product Questions Answered

Check out Compatibility Information and User Manuals for your favorite Twelve South product by visiting our product support FAQ's.

Find Replacement Parts and Accessories

Looking for replacement parts for your Twelve South product? Find a list of available accessories.

Warranty Information

All Twelve South products purchased directly from twelvesouth.com or one of our authorized resellers are covered by our one-year limited warranty. Read our warranty.

Watch out for counterfeit Twelve South goods

Make sure you’re buying a genuine Twelve South product by purchasing directly from Twelve South or through one of our authorized resellers. Read more about counterfeit Twelve South products.

Top Support Questions

Contact Support

Live Support hours

We're available from 10am-6pm EST, Monday-Friday, except :
New Year's Day (January 1st)
Memorial Day
Independence Day (July 4th)

Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)