Here at Twelve South, support is a verb.
How can we help you?
If you are delighted with your Twelve South product tell 12 friends! If you have a problem or question about your Twelve South product, tell us and we’ll make it right. First, we suggest you view our extensive list of Support FAQs at the links below. Didn't find an answer to your question? Drop us a note or give our support team a call.
View Additional General Support Questions
Learn more about Placing Orders, Shipping, Warranty and Returns. See our general support FAQ's.
Get Your Product Questions Answered
Check out Compatibility Information and User Manuals for your favorite Twelve South product by visiting our product support FAQ's.
Find Replacement Parts and Accessories
Looking for replacement parts for your Twelve South product? Find a list of available accessories.
Watch out for counterfeit Twelve South goods
Make sure you’re buying a genuine Twelve South product by purchasing directly from Twelve South or through one of our authorized resellers. Read more about counterfeit Twelve South products.
Top Support Questions
- When will my order ship?
- Are the import fees included in the cost of shipping for orders being delivered outside of the US?
- How do I return or exchange a Twelve South product?
- Will you be making a BookBook for iPad Pro?
- Does Twelve South accept unsolicited product ideas?
Live Support hours
We're available from 9am-6pm EST, Monday-Friday, except :
New Year's Day (January 1st)
Independence Day (July 4th)
Friday After Thanksgiving
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)